PRIVACY POLICY
Last Updated: February 28, 2026
Thank you for using PlacitaChat. We created this AI voice-chat companion to support and enrich the lives of senior citizens. Your privacy and trust are extremely important to us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.
By using this app, you agree to the practices described in this policy.
1. Information We Collect
We collect only the information needed to make the app work well and provide a supportive voice-chat companion experience.
1.1 Voice and Conversation Data
When you speak with your AI companion, we process your voice to understand and respond to you.
- Your voice audio is captured during calls and sent to Google's Gemini AI service to generate real-time responses.
- Voice data may be converted to text so the AI can generate appropriate replies.
- Conversation text (what you say and what the AI responds) is processed during the call.
1.2 Memory and Profile Information
To provide a personalized experience, the app stores:
- A preferred name
- Age and basic personal details you share during conversations
- Names of family members and friends you mention
- Topics and stories you have discussed
- Communication and language preferences
This information is stored on your device and is used to help the AI remember you and personalize conversations.
1.3 Device Information
To keep the app running smoothly, we may collect:
- Basic device information (such as device model and iOS version)
- App usage data (such as which features are used most)
- Anonymous crash reports (to fix bugs and improve stability)
We do not track your location or access personal files on your device.
1.4 Subscription Information
If you subscribe to a paid plan, your purchase is processed through Apple's In-App Purchase system. We use RevenueCat to manage subscription status. We do not collect or store your payment information — Apple handles all billing directly.
2. How We Use Your Information
We use your information solely to:
- Provide and improve the voice-chat companion experience
- Personalize conversations so the AI remembers you
- Process your voice and generate AI responses in real time
- Manage your subscription and conversation time
- Maintain app reliability, safety, and performance
- Develop features that better serve senior users
We do **not** sell your personal information to anyone.
3. Third-Party Services
To operate the app, we share limited data with the following third-party service providers. Each provider receives only the data necessary to perform its function.
3.1 Google — Gemini AI (Conversational AI)
- **Data shared:** Voice audio and conversation text during calls
- **Purpose:** To generate real-time AI companion responses
- **Retention:** Conversation data is processed in real time and is not retained by Google for model training when using the paid API tier
- **Privacy:** [Google's Privacy Policy](https://policies.google.com/privacy)
3.2 Google — Firebase (App Infrastructure)
- **Firebase Authentication:** An anonymous device identifier is generated to manage per-user service limits. No personal information is collected.
- **Firebase Crashlytics:** Anonymous crash reports and device information are collected to identify and fix app issues.
- **Firebase Performance Monitoring:** Anonymous performance data helps us keep the app running smoothly.
- **Privacy:** [Firebase Privacy and Security](https://firebase.google.com/support/privacy)
3.3 RevenueCat (Subscription Management)
- **Data shared:** Apple purchase receipts and anonymous user identifiers
- **Purpose:** To verify and manage subscription status
- **Privacy:** [RevenueCat's Privacy Policy](https://www.revenuecat.com/privacy)
3.4 Apple — WeatherKit (Weather Data)
- **Data shared:** Approximate location (when weather information is requested)
- **Purpose:** To provide weather updates during conversations
- **Privacy:** [Apple's Privacy Policy](https://www.apple.com/legal/privacy/)
We do **not** share your data with advertisers, data brokers, or any parties other than those listed above.
4. Data Storage and Security
We take your privacy seriously and use modern, industry-standard safeguards to protect your information.
- Data is transmitted using encrypted methods (TLS/SSL).
- Conversation memories and profile data are stored on your device using Apple's secure storage.
- Data sent to third-party services is transmitted over encrypted connections.
- We retain information only as long as necessary to provide the service.
If you request deletion of your data, we will permanently remove it from our systems. You can also delete all data stored on your device at any time using the "Reset App" option in Settings.
5. Your Rights and Choices
You have the right to:
- **View your data:** See what the AI remembers about you in the "What I Remember" section of the app
- **Delete your data:** Use "Reset App (Erase All Memory)" in Settings to permanently delete all data stored on your device
- **Withdraw consent:** You can stop using the app at any time. If you did not consent to AI data sharing, the app will not send any data to third-party services.
- **Request information:** Contact us to request a copy of any data associated with your use of the app
- **Correct your information:** Update your profile or correct facts the AI has learned by telling it during a conversation
If you need assistance, we're here to help.
6. Children's Privacy
This app is designed for adult users, especially senior citizens. It is not intended for children under the age of 13, and we do not knowingly collect information from children.
7. AI Disclaimer
PlacitaChat uses artificial intelligence. Characters are fictional and responses may contain inaccuracies. This app does **not** provide medical, legal, or financial advice.
8. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- **Right to Know:** You may request what personal information we collect and how it is used.
- **Right to Delete:** You may request deletion of your personal information.
- **Right to Opt-Out:** We do not sell your personal information.
- **Non-Discrimination:** We will not discriminate against you for exercising your privacy rights.
To exercise these rights, contact us using the information below.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect improvements to the app or changes in privacy laws. If we make significant updates, we will notify you clearly within the app. The "Last Updated" date at the top will always reflect the most recent version.
10. Contact Us
If you have any questions, concerns, or requests about your privacy, you can contact us: https://placitachat.com/contact-us
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